Shipping & Returns
Everything you need to know about getting your order to you, and what to do if something isn't quite right.
Shipping
Dispatch
We aim to dispatch orders within 1–2 business days of payment. During sales, launches and other busy periods, dispatch may take a little longer. As soon as your order is on its way, you'll receive a shipping confirmation email with your tracking details.
Please make sure your shipping address is up to date on any payment platform you use.
Delivery times & costs
We ship to Australia, New Zealand and the USA, with Standard and Express options for all three. Delivery times are estimated from the day your order is shipped.
| Destination | Service | Delivery time | Cost |
|---|---|---|---|
| Australia | Standard | 3–8 business days | AUD $9.95 · FREE over $199 |
| Australia | Express | 1–4 business days | AUD $15.00–$20.00 |
| New Zealand | Standard | 6–27 business days | NZD $15.00–$25.00 |
| New Zealand | Express | 2–7 business days | NZD $25.00–$36.00 |
| USA | Standard | 5–15 business days | FREE |
| USA | Express | 3–7 business days | USD $10.00–$15.00 |
Free shipping: all Australian Standard orders over $199 ship free.
Please allow a little extra time during public holidays, peak posting times and sale periods. Once your parcel is with the courier it's out of our hands, but the Australia Post app is a handy way to keep track of it.
Returns & Exchanges
Change of mind or wrong size
Full-priced items can be returned within 30 days of delivery for a refund, exchange or store credit. Return postage is the responsibility of the customer, and all exchange orders are sent via standard post.
Worn wetsuits
For hygiene reasons, wetsuits that have been worn in the water generally can't be returned for a change of mind or sizing. We recommend trying your wetsuit on at home with underwear underneath before removing tags or heading into the water.
Sale items
Sale items can't be returned for a refund. If the size isn't right, we're happy to offer a store credit or size exchange instead.
How to start a return
Email us at info@daysinthesand.com.au with your order number and we'll help you get it sorted.
Refunds
Once your return has been received and approved, we'll process your refund back to your original payment method. Depending on your bank or payment provider, it can take approximately 7–10 business days to appear in your account.
Faulty or Incorrect Items
Sometimes things don't go to plan. If something isn't right with your order, please email us at info@daysinthesand.com.au with your order number and a few photos showing the issue. We'll take a look and get it sorted quickly, which can include a replacement or a refund.