shipping & returns
DISPATCH TIMES
All orders are shipped within 3 business days once payment has been made. You will receive a shipping confirmation via email with your tracking details once the order has been shipped.
DELIVERY TIMES
We currently ship within Australia, New Zealand & USA. Below are the estimated delivery times (please allow additional time for public holidays and peak sales periods)
AUSTRALIA:
Standard: 3-8 business days for delivery once your order has been shipped
Express: 1-4 business days for delivery once your order has been shipped
NEW ZEALAND:
Standard: 6-27 business days for delivery once your order has been shipped
Express: 2-7 business days for delivery once your order has been shipped
Standard: 6-10 business days for delivery once your order has been shipped
Express: 3-5 business days for delivery once your order has been shipped
DELIVERY COST
We offer two shipping options for all three countries- Standard Shipping & Express Shipping. Below are the rates charged for each option.
AUS
Orders under $175.00
Standard Shipping - AUD$9.95
Express Shipping - AUD$15.00
Orders over $175
Standard Shipping - FREE
Express Shipping - AUD$15.00
NZ
Standard Shipping - NZD$15.00 - $25.00
Express Shipping - NZD$25.00 - $36.00
US
Standard Shipping - FREE
Express Shipping - USD$10.00
RETURNS
If you have purchased the wrong size or it’s just not right, you may return full priced items within 14 days for a full refund, exchange or store credit. Sale items are unable to be returned for refund or exchange. All sale items are FINAL SALE. Customers are responsible for the shipping costs incurred to return the item(s). All items must be returned to the below address within 14 days of receiving the items. Please email us at info@daysinthesand.com.au with your order number to confirm your return.
Days in the Sand
PO BOX, 8217
Newtown, Victoria
Australia, 3220
PRODUCT ISSUES
Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements or a refund. Please send us an email at info@daysinthesand.com.au for further assistance.